Party Time Rentals is a customer driven business that recognizes the importance of both internal (Team members) and external (customers) stake holders, and seeks to always act in the best interests of both groups. We contend that Party Time represents the Brazos Valley’s best party and event rental value, and endeavor to live up to that claim. Party Time is profit-motivated, people focused, service driven and results oriented. We believe that our success is directly attributable to putting “people” first . . . to building and maintaining positive, mutually beneficial team member and customer relationships.
Each Party Time team member, and every Party Time client and customer, is treated with dignity and respect. There is no place in our business model for rude, insulting or disrespectful behavior. We gratefully and willingly serve every member of our community. We make no distinctions among persons based on race, nationality or ethnicity, on religious preference, on political affiliation, on age, on disability or on sexual orientation. We welcome members of the LGBTQIA+ community, as we do all of humankind.
At Party Time, we are appreciative of our team members and of our customers. We strive to express that appreciation in a variety of ways, and seek to ensure that neither our Valued Customers nor Team Members are ever taken for granted.
We are, to the maximum extent possible consistent with sound business practice, accommodating. We strive to be flexible when team members or customers have problems, issues or unforeseen circumstances. Our customers understand and appreciate that Party Time will go the extra mile for them. That “extra mile” may involve purchasing special inventory, dealing with difficult delivery requirements or set up parameters, locating and recommending external resources to satisfy unusual requests or meet specific needs. Regardless of the challenge, Party Time Rentals is committed to finding solutions that help our external customers successfully execute their events.
Excellence is our standard, for individual and company performance. We promise outstanding products and exceptional customer service. Key members of the Party Time Team ae professionally certified through the American Rental Association. The Certified Event Rental Professional program is the only rental-specific certification program for those in the party and event rental industry.
TRUST is a vital component of all human relationships. Customers stay “true” because their Trust and been earned and maintained over time. Loyalty is based on the belief that a business and its owners, managers and employees will DO THE RIGHT THING, honor their commitments and stand by their promises. Party Time is grateful to our loyal customers and thankful for their Trust in us.
Finally, customers will bring their business to and keep their business with the company and the people who CARE about them. Remember . . . “People don’t care how much you know until they know how much you care”. It is not enough to say “we care about the customer”. No business would say otherwise. But concern must be demonstrated, not just talked about. The customer’s problems are our problems, and solving the customer’s problems is an important way to show that we are Caring Professionals.
Bottom line, the only way to experience the Party Time difference is to DO BUSINESS WITH US. When you do, we ask that you treat our team, and our rental products, with the same care and concern that we’ll extend to you. To learn more, please fill out your contact us form, give us a call, or send us an email. DON’T DELAY, LET’S GET THIS PARTY (or wedding, or social gathering or company event) STARTED TODAY!