How does the pricing work?
Our rental rates are quoted for one day. For your convenience, most items reserved for the weekend can be picked up on Friday afternoon and returned on Monday morning at the one-day rate.
Are deposits required for rental?
Most of our items do not require a separate security deposit. However, we do require a 50% down payment of your total rental charges in order to hold your items on reserve. By making this down payment, you are assured your items will be available on the date you requested.
How and when do I pay?
Rental and security deposits (when required) may be paid with cash, check or credit card. We accept American Express, Discover, Master Card, and Visa. Only customers with an established credit account may be invoiced on a rental contract.
Again, a down payment of 50% of your total rental is required to reserve items. Payment of the balance must be made before the equipment is released to you. In some cases payment can be made at the time of delivery provided this has been arranged prior to the delivery date.
What is your cancellation policy?
Full refunds will be issued only if the reservation is cancelled two (2) weeks prior to the rental date. Cancellations within the two-week period will result in the loss of your initial down payment. Remember, once items are reserved for you, these items cannot be rented to anyone else. Late cancellations could result in our inability to rent these items to other customers.
How far in advance should I place my order?
To ensure equipment availability, we recommend that you place your order as soon as possible. Equipment availability varies on the season and day of week.
What about changes in my order?
Additions to an order are welcome but they are subject to availability. Cancellation of specific items may be subject to same policies as the cancellation of your entire order.